One of our top initiatives is to nurture and protect a unique culture. I believe a unique and rewarding culture is the lifeblood of a successful company. It is the way we create enthusiasm, attract talent, attract clients and support my vision for revolutionizing the way our industry services its clients.
To support this, we successfully transitioned Tim Delbrugge into his new role of CAO. I have asked Tim to manage our culture initiatives worldwide. Several of these culture initiatives resulted in great success. The sense of enthusiasm, trust and unique team spirit was palpable in 2012, and we will continue to invest in our culture in 2013.
Another top initiative for us is Operational Excellence: driving out waste through innovation, practical standardization and automation. We invested approximately $4 million into automation systems and technology in 2012 including new GlobalSight releases and connectors, machine translation, strong advances in our internal project accounting and management system called Falcon as well as translation tools such as the open-source OmegaT.
I feel more strongly than ever that we have the people, process and systems to achieve new and exciting things in our industry. I want to thank our clients, staff and vendors for a wonderful year!
Smith
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